Mindsetor
LEGAL // TERMS ARCHITECTURE
Terms of Use.
Last updated January 2026
v1.1Welcome to MINDSETOR. These Terms of Use apply to all users of our platform and services. By creating an account or using our services, you agree to these terms.
01 // DEFINITIONS
Definitions
- Account: The User's personal profile created to access Mindsetor.
- Agreement: The legal agreement between User and MINDSETOR established upon Account creation.
- Algorithm: The proprietary MINDSETOR logic used to analyze well-being data and provide automated advice.
- MINDSETOR: Mindsetor B.V., a private limited company (besloten vennootschap) incorporated under Dutch law, with registered office at Brightlands Smart Services Campus, Smedestraat 2, 6411 CR Heerlen, Netherlands. Chamber of Commerce (KVK): 42042393. RSIN: 869442958.
- Specialist: Psychologists or well-being experts engaged by MINDSETOR to provide 1:1 sessions.
- User: An employee of a company that has a valid Service Agreement with MINDSETOR.
02 // NATURE OF SERVICE
Nature of Service
- 2.1MINDSETOR is a mental well-being platform, not a licensed healthcare provider.
- 2.2Our services support general well-being and burnout prevention; they do not diagnose or treat medical conditions.
- 2.3Emergency Protocol: MINDSETOR is not for crises. If you have suicidal thoughts or an emergency, immediately contact:
🇳🇱 113 (Suicide Prevention) · 112 (Emergency)
03 // AI TRANSPARENCY
AI Transparency
- 3.1The platform uses a proprietary algorithm to provide automated well-being insights.
- 3.2Per the EU AI Act, burnout risk detection is an automated process.
- 3.3Human-in-the-Loop: Automated insights are informational only. Users may request human review by booking a Specialist session.
04 // PROFESSIONAL STANDARDS
Professional Standards
- 4.1All Specialists adhere to their professional codes of conduct (e.g., NIP for psychologists).
- 4.2Per Dutch Wkkgz, complaints may be directed to support@mindsetor.com.
05 // ELIGIBILITY
Eligibility
- 5.1You must be at least 16 years old.
- 5.2Access is provided exclusively to employees of organizations with a MINDSETOR contract.
- 5.3Individual data and session notes are never shared with your employer in identifiable format.
06 // RULES OF CONDUCT
Rules of Conduct
- 6.1Users must provide accurate information and keep credentials confidential.
- 6.2You may not reverse-engineer, scrape, or copy the MINDSETOR platform.
07 // GAMIFICATION & REWARDS
Gamification & Rewards
- 7.1MINDSETOR includes gamification elements (points, badges, leaderboards) to encourage engagement.
- 7.2From time to time, MINDSETOR or its corporate partners may offer real-world rewards based on leaderboard performance or achievement milestones.
- 7.3Apple Inc. is not a sponsor of, or responsible for conducting, any such promotions or contests on the platform.
- 7.4No purchase is necessary to participate in leaderboard rankings or earn achievements.
- 7.5Rewards are distributed at the sole discretion of MINDSETOR or the Employer and are subject to official contest rules provided at the time of the event.
- 7.6Users found manipulating the system (e.g. cheating, automated scripts) will be disqualified from rewards and may face account suspension.
08 // LIABILITY
Liability
- 8.1MINDSETOR is not liable for damages except in cases of willful misconduct.
- 8.2Liability is limited to €1,000 or fees paid in the last 12 months, whichever is lower.
- 8.3MINDSETOR is not liable for indirect or consequential damages.
09 // DATA PROCESSING
Data Processing
- 9.1Personal data is processed per our Privacy Policy and the DPA signed with your employer.
10 // GOVERNING LAW
Governing Law
- 10.1These terms are governed by Dutch Law.
- 10.2Disputes shall be brought before the courts of Limburg (Rechtbank Limburg), Netherlands.